Experience
With 20 years of experience transforming service businesses, our approach to solutions places your consumer at the center of every decision. Strategically viewing your people and operations as an integral part of digital, analytics and consumer experiences transformation success. Our human-centered design and data insight driven process is designed to empower your business transformation. Sharing our passion to help others.
What is the Diffy?
Business outcomes are key—that’s why defining measurable success metrics at the start focuses the team and prioritizes the most valuable work. Our world is filled with options and noise, engaging consumers and leading organizational change needs a different approach.
Extraordinary pressure exist to delivery experiences that empower your consumers. Sometimes businesses want to throw technology at a problem, but we approach transformation holistically. Operational readiness, change management and design thinking are some of the tools we leverage to be a catalyst for change.
Passionate people often think they know what consumers want, but our approach is to humbly listen to the consumers. Using data and insights to tell us the true story and prioritize the strategic investments required to transform your organization.